Balance due within ten days after the event.

Invitations

You may send out custom invitations to the appropriate teams in our database as part of the package at a cost of $0.02 per recipient.

Insurance

Cancellation 'insurance’ has been selected at a cost of $1.00 per team. If the cancellation insurance deposit is and paid with 10 days of signing the contract, and the tournament is completely canceled for any reason (NO games are played), the cost will be $1.00 times the number of included and additional teams plus the fees for any invitations sent.

Other

You may choose to have a custom url address point to your site.  There is a $25.00 setup fee and an annual fee of $25.00 for this service.

Referee administration and scheduling services are available for an additional $2.00 per team.

The tournament package includes College recruiting services and ranking services to aid with seeding. No other Registration service, Scheduling service, College recruiting service, ranking service may be linked to or promoted on the web site.

Website setup

We will work with you and your staff to get the websites setup the way you like.  We will initialize the sites with standard text.  You will have the ability to change the text on any site, but it makes for a good starting point.

Training

We will work with you and your staff to make sure they are trained on how to use the system.  The number of staff that we work with directly should be limited, however you can have as many members as you would like working with the system.

Support

We like to make ourselves available to support you and your system as much as we can.  We have created four support levels to provide you with the best support possible.

Regular Support hours – we are available by email or phone at 877-SINCVIP (877-746-2847) Monday thru Friday from 9:00 AM ET to 5:00 PM ET

Extended Support hours – our help desk is monitored Monday thru Friday from 9:00 AM ET to 9:00 PM ET and Saturday and Sunday from 9:00 AM ET to 5:00 PM ET.  We do not provide phone support during these hours, however, our support team will support you via help tickets opened via the event sites or by emailing vipSupport@sincsports.com.

Scheduled Support hours – pre-scheduled support is available 24x7, however, it must be arranged in advance. We make ourselves available to you at almost any time in case you don’t have time during the normal work day and you need training or to discuss the website.  We cannot guarantee that we are available at all hours for extended support so we require that you schedule a time with us during regular support hours so we can make ourselves available to you.

Emergency Support hours – 24x7 - this covers situations that are actual emergencies; the website goes down, you get errors on pages, you in the middle of your event and an emergency comes up that you can’t handle or you need our help to keep your event running smoothly.  If we are not able to answer the phone immediately, we will return your call as quickly as possible, normally within minutes.

FORCE MAJEURE: Neither party shall be responsible for failure to perform this contract if circumstances beyond their control, including, but not limited to; acts of God, governmental authority, or war in the United States that makes it illegal or impossible to meet the terms of the agreement. 
AGREEMENT: This Agreement shall be construed in accordance with the laws of the State of Illinois.